.faq-cat-dashed:after{
    content: '';
    display: block;
    position: absolute;
    height: 50%;
    width: 1px;
    border-left: 1px dashed #e3e3e3;
    left: 32px;
    bottom: 0px;
}

.joomhelpdesk_main .pointer {
    cursor: pointer;
}
.joomhelpdesk_main .product .media-object,
.joomhelpdesk_main .department .media-object {
    max-width: 64px;
    max-height: 64px;
}
.joomhelpdesk_main .product .product-image,
.joomhelpdesk_main .department .department-image {
    min-width: 64px;
    min-height: 1px;
}
.joomhelpdesk_main .product-small,
.joomhelpdesk_main .department-small {
    padding-top: 5px;
}
.joomhelpdesk_main .product-small .media-object,
.joomhelpdesk_main .department-small .media-object {
    max-width: 24px;
    max-height: 24px;
    display: inline-block;
}
.joomhelpdesk_main .product_category_indent,
.joomhelpdesk_main .product_subcat_indent,
.joomhelpdesk_main .department_category_indent,
.joomhelpdesk_main .department_subcat_indent {
    padding-left: 32px;
}
.joomhelpdesk_main .form-condensed .control-group {
    margin-bottom: 6px !important;
}
.joomhelpdesk_main .table-narrow {
    width: inherit !important;
}
.joomhelpdesk_main .margin-none {
    margin: 0px !important;
}
.joomhelpdesk_main .margin-xsmall {
    margin: 2px !important;
}
.joomhelpdesk_main .margin-mini {
    margin: 4px !important;
}
.joomhelpdesk_main .margin-small {
    margin: 6px !important;
}
.joomhelpdesk_main .margin-medium {
    margin: 8px !important;
}
.joomhelpdesk_main .padding-none {
    padding: 0px !important;
}
.joomhelpdesk_main .padding-xsmall {
    padding: 2px !important;
}
.joomhelpdesk_main .padding-mini {
    padding: 4px !important;
}
.joomhelpdesk_main .padding-small {
    padding: 6px !important;
}
.joomhelpdesk_main .padding-medium {
    padding: 8px !important;
}
.joomhelpdesk_main .padding-left-none {
    padding-left: 0px;
}
.joomhelpdesk_main .padding-left-xsmall {
    padding-left: 2px;
}
.joomhelpdesk_main .padding-left-mini {
    padding-left: 4px;
}
.joomhelpdesk_main .padding-left-small {
    padding-left: 6px;
}
.joomhelpdesk_main .padding-left-medium {
    padding-left: 8px;
}
.joomhelpdesk_main .padding-right-none {
    padding-right: 0px;
}
.joomhelpdesk_main .padding-right-xsmall {
    padding-right: 2px;
}
.joomhelpdesk_main .padding-right-mini {
    padding-right: 4px;
}
.joomhelpdesk_main .padding-right-small {
    padding-right: 6px;
}
.joomhelpdesk_main .padding-right-medium {
    padding-right: 8px;
}
.joomhelpdesk_main .margin-left-small {
    margin-left: 6px !important;
}
.joomhelpdesk_main .well-mini {
    padding: 4px !important;
    -webkit-border-radius: 3px !important;
    -moz-border-radius: 3px !important;
    border-radius: 3px !important;
}
.joomhelpdesk_main .well-xsmall {
    padding: 2px !important;
    -webkit-border-radius: 3px !important;
    -moz-border-radius: 3px !important;
    border-radius: 3px !important;
}
.joomhelpdesk_main .vert-center {
    position: relative;
}
.joomhelpdesk_main .table-ticketborders th,
.joomhelpdesk_main .table-ticketborders td {
    border-top: none !important;
    border-left: none !important;
}
.joomhelpdesk_main .table-ticketborders th:first-child,
.joomhelpdesk_main .table-ticketborders td:first-child {
    border-left: 1px solid #ddd3d3 !important;
}
.joomhelpdesk_main .table-ticketborders tr.first td {
    border-top: 1px solid #ddd3d3 !important;
}
.joomhelpdesk_main .table-borderless td,
.joomhelpdesk_main .table-borderless th {
    border: 0 !important;
    border-left: 0 !important;
}
.joomhelpdesk_main .table-valign td,
.joomhelpdesk_main .table-valign th {
    vertical-align: middle;
}
.joomhelpdesk_main .nav-always li.active a:hover {
    cursor: pointer;
}
.joomhelpdesk_main .joomhelpdesk_tag {
    display: inline-block;
    padding: 3px 8px !important;
    margin: 2px;
}
.joomhelpdesk_main .joomhelpdesk_tag .close {
    margin-left: 4px;
    position: relative;
    line-height: 15px;
}
.joomhelpdesk_main .media-list li {
    padding: 4px;
    border-radius: 4px;
}
.joomhelpdesk_main .ticket_cb {
    position: relative;
    top: -3px;
    margin-right: 4px !important;
}
.joomhelpdesk_main .modal_image_close {
    position: absolute;
    top: 0px;
    width: 28px;
    background-color: white;
    color: white;
    height: 24px;
    text-align: center;
    z-index: 1000;
    right: 0px;
    vertical-align: middle;
    font-size: 24px;
    padding-top: 5px;
    line-height: 22px;
    border-bottom-left-radius: 8px;
    border-left: 1px solid #ccc;
    border-bottom: 1px solid #ccc;
    color: #000;
    text-shadow: 0 1px 0 #ffffff;
    opacity: 0.2;
    filter: alpha(opacity=20);
    cursor: pointer;
}
.joomhelpdesk_main .modal_image_close:hover {
    color: #000;
    text-decoration: none;
    cursor: pointer;
    opacity: 0.4;
    filter: alpha(opacity=40);
}
.joomhelpdesk_main .label-large {
    font-size: 100% !important;
    padding: 3px 8px 4px !important;
}
.joomhelpdesk_main .media,
.joomhelpdesk_main .media .media {
    margin-top: 6px !important;
}
.joomhelpdesk_main .large-dl-icon {
    font-size: 36px;
    width: 48px;
    position: relative;
    padding-left: 8px;
}
.joomhelpdesk_main .large-dl-icon a > i {
    line-height: normal;
    vertical-align: baseline;
}
.joomhelpdesk_main .large-dl-image {
    width: 48px;
    position: relative;
    padding-left: 4px;
    padding-right: 3px;
}
@media (min-width: 767px) {
    .joomhelpdesk_main .fsj_multicol {
        display: inline-block;
    }
}
@media (max-width: 766px) {
    .joomhelpdesk_main .fsj_multicol {
        width: 100% !important;
    }
    .joomhelpdesk_main .sceditor-toolbar {
        height: 0px;
        display: none;
    }
}
.joomhelpdesk_main .sceditor-container {
    border-color: #ddd3d3;
}
.joomhelpdesk_main .sceditor-container-dark {
    background-color: #333;
}
.joomhelpdesk_main .sceditor-container-default-trans,
.joomhelpdesk_main .sceditor-container-dark-trans {
    background-color: transparent;
}
.joomhelpdesk_main .sceditor-container-default-trans iframe,
.joomhelpdesk_main .sceditor-container-dark-trans iframe {
    background-color: transparent;
}
.joomhelpdesk_main .sceditor-button {
    -webkit-box-sizing: initial;
    -moz-box-sizing: initial;
    box-sizing: initial;
}
.joomhelpdesk_main .label-small-close .close {
    line-height: 14px;
    padding-right: 0px;
}
.joomhelpdesk_main .ticket_message_header,
.joomhelpdesk_main .joomhelpdesk_ticket_row_user_head,
.joomhelpdesk_main .joomhelpdesk_ticket_row_admin_head,
.joomhelpdesk_main .joomhelpdesk_ticket_row_otheruser_head {
    background-color: #eee;
}
.joomhelpdesk_main .bbcode .support_image {
    max-width: 100%;
    cursor: pointer;
}
.joomhelpdesk_main .nav-tabs li:before {
    content: none;
}
.joomhelpdesk_main li.dropdown {
    overflow-x: visible;
    overflow-y: visible;
}
.joomhelpdesk_main .table-report th {
    background-color: rgba(0,0,0,0.04);
}
.joomhelpdesk_main .table-report .row_highlight {
    background-color: rgba(0,0,0,0.04);
}
.joomhelpdesk_main .dropdown-header {
   /* padding-left: 6px;
    font-weight: bold;

    */
}
.joomhelpdesk_main .quoted_text_cont .quoted_text_show {
    cursor: pointer;
}
.joomhelpdesk_main .quoted_text_cont .quoted_text {
    display: none;
    padding-left: 4px;
    border-left: 1px solid #ccc;
}
.joomhelpdesk_main .quoted_text_cont:hover .quoted_text {
    display: block;
}

.joomhelpdesk_main #dropzone.in {
    border-color: lightgreen !important;
    border-width: 4px !important;
    box-sizing: border-box;

}
.joomhelpdesk_main #dropzone.hover {
    background: lightyellow;
    box-sizing: border-box;
    border-width: 4px !important;
}
.joomhelpdesk_main #attach_files div.progress {
    margin-bottom: 0;
}
.joomhelpdesk_main pre.line_numbers {
    counter-reset: linecounter;
    padding: 0 0 0 5px;
}
.joomhelpdesk_main pre.line_numbers span {
    counter-increment: linecounter;
}
.joomhelpdesk_main pre.line_numbers span:before {
    content: counter(linecounter);
    width: 2em;
    display: inline-block;
    border-right: 1px solid #ccc;
}
.joomhelpdesk_main table.advsearch td:nth-child(1),
.joomhelpdesk_main table.advsearch td:nth-child(3) {
    padding-top: 9px;
}
.joomhelpdesk_main .nowrap {
    white-space: nowrap;
}
.joomhelpdesk_main .table-responsive {
    min-height: .01%;
    overflow-x: auto;
}
.joomhelpdesk_main .visible-phone {
    display: none !important;
}
.joomhelpdesk_main .visible-tablet {
    display: none !important;
}
.joomhelpdesk_main .hidden-desktop {
    display: none !important;
}
.joomhelpdesk_main .visible-desktop {
    display: inherit !important;
}
@media (min-width: 768px) and (max-width: 979px) {
    .joomhelpdesk_main .hidden-desktop {
        display: inherit !important;
    }
    .joomhelpdesk_main .visible-desktop {
        display: none !important;
    }
    .joomhelpdesk_main .visible-tablet {
        display: inherit !important;
    }
    .joomhelpdesk_main .hidden-tablet {
        display: none !important;
    }
}
@media (max-width: 767px) {
    .joomhelpdesk_main .hidden-desktop {
        display: inherit !important;
    }
    .joomhelpdesk_main .visible-desktop {
        display: none !important;
    }
    .joomhelpdesk_main .visible-phone {
        display: inherit !important;
    }
    .joomhelpdesk_main .hidden-phone {
        display: none !important;
    }
}
.joomhelpdesk_main ul.nav,
.joomhelpdesk_main ul.dropdown-menu,
.joomhelpdesk_main ul.nav-tabs {
    list-style: none !important;
    list-style-position: none !important;
    list-style-type: none !important;
}
.joomhelpdesk_main ul.nav > li,
.joomhelpdesk_main ul.dropdown-menu > li:not(.divider),
.joomhelpdesk_main ul.nav-tabs > li {
    background-image: none;
    background: none;
}
.joomhelpdesk_main ul.dropdown-menu > li {
    float: none !important;
}
.joomhelpdesk_main ul.dropdown-menu {
    padding: 5px 0 !important;
    margin: 2px 0 0 !important;
}
.joomhelpdesk_main a.btn {
    text-decoration: none;
}
.joomhelpdesk_main div.label > span {
    max-width: 200px;
    overflow: hidden;
    display: inline-block;
    text-overflow: ellipsis;
}
.joomhelpdesk_main .ticket_message_container_main {
    border-bottom: 1px solid #ddd3d3;
    border-radius: 5px;
    margin-bottom: 8px;
}
.joomhelpdesk_main .ticket_message_container_main > div:first-child {
    border-top-left-radius: 5px;
    border-top-right-radius: 5px;
}
.joomhelpdesk_main .ticket_message_container_main > div:last-child {
    border-bottom-left-radius: 5px;
    border-bottom-right-radius: 5px;
}
.joomhelpdesk_main .ticket_message_container_main > div {
    border-top: 1px solid #ddd3d3;
    border-left: 1px solid #ddd3d3;
    border-right: 1px solid #ddd3d3;
}
.joomhelpdesk_main .ticket_message_container_main .ticket_message_header {
    padding: 4px;
}
.joomhelpdesk_main .ticket_message_container_main .ticket_message_body {
    padding: 4px;
}
.joomhelpdesk_main .ticket_message_container_alt .ticket_message {
    margin: 8px;
    border-radius: 10px;
}
.joomhelpdesk_main .ticket_message_container_alt .ticket_message .ticket_message_header {
    border-top-left-radius: 10px;
    border-top-right-radius: 10px;
    padding: 4px;
    border: 1px solid #ddd3d3;
    min-height: 18px;
    border-bottom-right-radius: 10px;
}
.joomhelpdesk_main .ticket_message_container_alt .ticket_message .ticket_message_body {
    border-bottom-left-radius: 10px;
    border-bottom-right-radius: 10px;
    padding: 4px;
    margin-left: 0px;
    margin-right: 64px;
    border-left: 1px solid #ddd3d3;
    border-right: 1px solid #ddd3d3;
    border-bottom: 1px solid #ddd3d3;
}
.joomhelpdesk_main .ticket_message_container_alt .ticket_message_warning .ticket_message_header {
    border-bottom-right-radius: 0px;
    border-bottom-left-radius: 10px;
}
.joomhelpdesk_main .ticket_message_container_alt .ticket_message_warning .ticket_message_body {
    margin-left: 64px;
    margin-right: 0px;
}
.joomhelpdesk_main .product_category_header,
.joomhelpdesk_main .product_subcat_header,
.joomhelpdesk_main .department_category_header,
.joomhelpdesk_main .department_subcat_header {
    margin-top: 6px;
    margin-bottom: 6px;
}
@media print {
    .joomhelpdesk_main a[href]:after {
        content: none;
    }
}
.joomhelpdesk_main .unlit {
    color: #ddd;
}
.joomhelpdesk_main .ticket_rating div.joomhelpdesk_ticket_rating > a {
    font-size: 200%;
}
.joomhelpdesk_main .ticket_rating div.joomhelpdesk_ticket_rating > a span.rating {
    margin-right: 0.5em;
}
.joomhelpdesk_main #search_overlay_outer {
    position: relative;
    z-index: 100000;
}
.joomhelpdesk_main #search_overlay {
    position: absolute;
    padding: 5px;
}
@media (min-width: 767px) {
    .joomhelpdesk_main .messages_key > div {
        display: inline-block;
    }
    .joomhelpdesk_main .messages_key > div:not(:last-child) {
        margin-right: 8px;
    }
}
@media (max-width: 767px) {
    .joomhelpdesk_main .messages_key table {
        margin-bottom: 4px;
    }
}
div.modal {
    z-index: 20000 !important;
}
div.modal iframe {
    width: 100%;
}
div.modal.iframe {
    background-color: #f5f5f5;
}
body.body-modal {
    padding: 0px !important;
    margin: 0px !important;
    min-width: 200px !important;
}
body.body-modal form {
    margin: 0px;
    padding: 0px;
}
.body-modal.joomhelpdesk_main .rt-container {
    width: 100% !important;
}
.body-modal.joomhelpdesk_main #rt-main {
    margin: 0 !important;
}
.body-modal.joomhelpdesk_main #t3-mainbody {
    margin: 0 !important;
    padding: 0 !important;
    width: 100% !important;
}
.body-modal.joomhelpdesk_main #t3-mainbody .row {
    margin: 0 !important;
}
.body-modal.joomhelpdesk_main #t3-mainbody .t3-content {
    width: 100% !important;
    margin: 0 !important;
}
div.joomhelpdesk_modal iframe {
    border: none !important;
}
#jsn-master .joomhelpdesk_modal {
    position: fixed !important;
}
.bootstrap-timepicker {
    position: relative;
}
.bootstrap-timepicker.pull-right .bootstrap-timepicker-widget.dropdown-menu {
    left: auto;
    right: 0;
}
.bootstrap-timepicker.pull-right .bootstrap-timepicker-widget.dropdown-menu:before {
    left: auto;
    right: 12px;
}
.bootstrap-timepicker.pull-right .bootstrap-timepicker-widget.dropdown-menu:after {
    left: auto;
    right: 13px;
}
.bootstrap-timepicker .add-on {
    cursor: pointer;
}
.bootstrap-timepicker .add-on i {
    display: inline-block;
    width: 16px;
    height: 16px;
}
.bootstrap-timepicker-widget.dropdown-menu {
    padding: 2px 3px 2px 2px;
}
.bootstrap-timepicker-widget.dropdown-menu.open {
    display: inline-block;
}
.bootstrap-timepicker-widget.dropdown-menu:before {
    border-bottom: 7px solid rgba(0,0,0,0.2);
    border-left: 7px solid transparent;
    border-right: 7px solid transparent;
    content: "";
    display: inline-block;
    left: 9px;
    position: absolute;
    top: -7px;
}
.bootstrap-timepicker-widget.dropdown-menu:after {
    border-bottom: 6px solid #fff;
    border-left: 6px solid transparent;
    border-right: 6px solid transparent;
    content: "";
    display: inline-block;
    left: 10px;
    position: absolute;
    top: -6px;
}
.bootstrap-timepicker-widget.timepicker-orient-left:before {
    left: 6px;
}
.bootstrap-timepicker-widget.timepicker-orient-left:after {
    left: 7px;
}
.bootstrap-timepicker-widget.timepicker-orient-right:before {
    right: 6px;
}
.bootstrap-timepicker-widget.timepicker-orient-right:after {
    right: 7px;
}
.bootstrap-timepicker-widget.timepicker-orient-top:before {
    top: -7px;
}
.bootstrap-timepicker-widget.timepicker-orient-top:after {
    top: -6px;
}
.bootstrap-timepicker-widget.timepicker-orient-bottom:before {
    bottom: -7px;
    border-bottom: 0;
    border-top: 7px solid #999;
}
.bootstrap-timepicker-widget.timepicker-orient-bottom:after {
    bottom: -6px;
    border-bottom: 0;
    border-top: 6px solid #fff;
}
.bootstrap-timepicker-widget a.btn,
.bootstrap-timepicker-widget input {
    border-radius: 4px;
}
.bootstrap-timepicker-widget table {
    width: 100%;
    margin: 0;
}
.bootstrap-timepicker-widget table td {
    text-align: center;
    height: 30px;
    margin: 0;
    padding: 2px;
}
.bootstrap-timepicker-widget table td:not(.separator) {
    min-width: 30px;
}
.bootstrap-timepicker-widget table td span {
    width: 100%;
}
.bootstrap-timepicker-widget table td a {
    border: 1px transparent solid;
    width: 100%;
    display: inline-block;
    margin: 0;
    padding: 8px 0;
    outline: 0;
    color: #333;
}
.bootstrap-timepicker-widget table td a:hover {
    text-decoration: none;
    background-color: #eee;
    -webkit-border-radius: 4px;
    -moz-border-radius: 4px;
    border-radius: 4px;
    border-color: #ddd;
}
.bootstrap-timepicker-widget table td a i {
    margin-top: 2px;
    font-size: 18px;
}
.bootstrap-timepicker-widget table td input {
    width: 25px;
    margin: 0;
    text-align: center;
}
.bootstrap-timepicker-widget .modal-content {
    padding: 4px;
}
@media (min-width: 767px) {
    .bootstrap-timepicker-widget.modal {
        width: 200px;
        margin-left: -100px;
    }
}
@media (max-width: 767px) {
    .bootstrap-timepicker {
        width: 100%;
    }
    .bootstrap-timepicker .dropdown-menu {
        width: 100%;
    }
}
div.sceditor-group,.sceditor-button {
    box-sizing: initial !important;
}

/* ========================================
   Product/Department Selection Display Modes
   ======================================== */

/* Card Grid Mode - Using Bootstrap 5 grid */
.joomhelpdesk_main .proddept-card-grid {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(280px, 1fr));
    gap: 1rem;
    padding: 1rem 0;
}

.joomhelpdesk_main .proddept-card {
    background: var(--bs-body-bg, #fff);
    border: 1px solid var(--bs-border-color, #dee2e6);
    border-radius: var(--bs-border-radius, 0.375rem);
    cursor: pointer;
    transition: border-color 0.15s ease-in-out, box-shadow 0.15s ease-in-out, transform 0.15s ease-in-out;
    overflow: hidden;
}

.joomhelpdesk_main .proddept-card:hover {
    border-color: var(--bs-primary, #0d6efd);
    box-shadow: 0 0.5rem 1rem rgba(0, 0, 0, 0.15);
    transform: translateY(-2px);
}

.joomhelpdesk_main .proddept-card-inner {
    padding: 1rem;
    display: flex;
    flex-direction: column;
    height: 100%;
}

.joomhelpdesk_main .proddept-card-image {
    width: 100%;
    height: 120px;
    display: flex;
    align-items: center;
    justify-content: center;
    background: var(--bs-tertiary-bg, #f8f9fa);
    border-radius: var(--bs-border-radius, 0.375rem);
    margin-bottom: 1rem;
    overflow: hidden;
}

.joomhelpdesk_main .proddept-card-image img {
    max-width: 100%;
    max-height: 100%;
    object-fit: contain;
}

.joomhelpdesk_main .proddept-card-no-image {
    color: var(--bs-secondary-color, #6c757d);
}

.joomhelpdesk_main .proddept-card-content {
    flex: 1;
}

.joomhelpdesk_main .proddept-card-title {
    font-size: 1rem;
    font-weight: 600;
    margin: 0 0 0.5rem 0;
    color: var(--bs-body-color, #212529);
}

.joomhelpdesk_main .proddept-card-desc {
    font-size: 0.875rem;
    color: var(--bs-secondary-color, #6c757d);
    margin: 0;
    line-height: 1.5;
}

.joomhelpdesk_main .proddept-card-select {
    margin-top: 1rem;
    text-align: center;
}

.joomhelpdesk_main .proddept-card-select .btn {
    width: 100%;
}

/* List Mode */
.joomhelpdesk_main .proddept-list {
    display: flex;
    flex-direction: column;
    gap: 0.5rem;
}

.joomhelpdesk_main .proddept-list-item {
    display: flex;
    align-items: center;
    padding: 1rem;
    background: var(--bs-body-bg, #fff);
    border: 1px solid var(--bs-border-color, #dee2e6);
    border-radius: var(--bs-border-radius, 0.375rem);
    cursor: pointer;
    transition: border-color 0.15s ease-in-out, background-color 0.15s ease-in-out;
}

.joomhelpdesk_main .proddept-list-item:hover {
    border-color: var(--bs-primary, #0d6efd);
    background: var(--bs-tertiary-bg, #f8f9fa);
}

.joomhelpdesk_main .proddept-list-radio {
    flex-shrink: 0;
    width: 24px;
    height: 24px;
    margin-right: 1rem;
    display: flex;
    align-items: center;
    justify-content: center;
}

.joomhelpdesk_main .proddept-radio-circle {
    width: 20px;
    height: 20px;
    border: 2px solid var(--bs-border-color, #dee2e6);
    border-radius: 50%;
    transition: all 0.15s ease-in-out;
}

.joomhelpdesk_main .proddept-list-item:hover .proddept-radio-circle {
    border-color: var(--bs-primary, #0d6efd);
    background: var(--bs-primary, #0d6efd);
    box-shadow: inset 0 0 0 4px var(--bs-body-bg, #fff);
}

.joomhelpdesk_main .proddept-list-image {
    flex-shrink: 0;
    width: 48px;
    height: 48px;
    margin-right: 1rem;
    display: flex;
    align-items: center;
    justify-content: center;
}

.joomhelpdesk_main .proddept-list-image img {
    max-width: 100%;
    max-height: 100%;
    object-fit: contain;
    border-radius: var(--bs-border-radius-sm, 0.25rem);
}

.joomhelpdesk_main .proddept-list-content {
    flex: 1;
    min-width: 0;
}

.joomhelpdesk_main .proddept-list-title {
    font-size: 1rem;
    font-weight: 600;
    margin: 0 0 0.25rem 0;
    color: var(--bs-body-color, #212529);
}

.joomhelpdesk_main .proddept-list-desc {
    font-size: 0.875rem;
    color: var(--bs-secondary-color, #6c757d);
    margin: 0;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.joomhelpdesk_main .proddept-list-action {
    flex-shrink: 0;
    margin-left: 1rem;
    color: var(--bs-secondary-color, #6c757d);
    transition: color 0.15s ease-in-out;
}

.joomhelpdesk_main .proddept-list-item:hover .proddept-list-action {
    color: var(--bs-primary, #0d6efd);
}

/* Tree View Mode */
.joomhelpdesk_main .proddept-tree {
    padding: 0.5rem 0;
}

.joomhelpdesk_main .proddept-tree-branch {
    margin-left: 0;
}

.joomhelpdesk_main .proddept-tree-subbranch {
    margin-left: 1.5rem;
}

.joomhelpdesk_main .proddept-tree-node {
    display: flex;
    align-items: center;
    padding: 0.5rem 0.75rem;
    cursor: pointer;
    border-radius: var(--bs-border-radius, 0.375rem);
    transition: background-color 0.15s ease-in-out;
    user-select: none;
}

.joomhelpdesk_main .proddept-tree-node:hover {
    background: var(--bs-tertiary-bg, #f8f9fa);
}

.joomhelpdesk_main .proddept-tree-node.collapsed .proddept-tree-toggle i {
    transform: rotate(-90deg);
}

.joomhelpdesk_main .proddept-tree-toggle {
    width: 20px;
    margin-right: 0.5rem;
    color: var(--bs-secondary-color, #6c757d);
}

.joomhelpdesk_main .proddept-tree-toggle i {
    transition: transform 0.2s ease-in-out;
}

.joomhelpdesk_main .proddept-tree-icon {
    width: 24px;
    margin-right: 0.5rem;
    color: var(--bs-secondary-color, #6c757d);
    text-align: center;
}

.joomhelpdesk_main .proddept-tree-label {
    font-weight: 500;
    color: var(--bs-body-color, #212529);
}

.joomhelpdesk_main .proddept-tree-children {
    margin-left: 1.5rem;
    border-left: 1px dashed var(--bs-border-color, #dee2e6);
    padding-left: 0.5rem;
}

.joomhelpdesk_main .proddept-tree-item {
    display: flex;
    align-items: center;
    padding: 0.5rem 0.75rem;
    margin-left: 1.5rem;
    cursor: pointer;
    border-radius: var(--bs-border-radius, 0.375rem);
    transition: all 0.15s ease-in-out;
}

.joomhelpdesk_main .proddept-tree-item:hover {
    background: rgba(var(--bs-primary-rgb, 13, 110, 253), 0.1);
}

.joomhelpdesk_main .proddept-tree-leaf .proddept-tree-icon {
    color: var(--bs-primary, #0d6efd);
}

/* Category Sections (for Card and List modes) */
.joomhelpdesk_main .proddept-category-section {
    margin-bottom: 1.5rem;
}

.joomhelpdesk_main .proddept-category-header {
    display: flex;
    align-items: center;
    padding: 0.75rem 1rem;
    background: var(--bs-tertiary-bg, #f8f9fa);
    border-radius: var(--bs-border-radius, 0.375rem);
    cursor: pointer;
    margin-bottom: 1rem;
    transition: background-color 0.15s ease-in-out;
}

.joomhelpdesk_main .proddept-category-header:hover {
    background: var(--bs-secondary-bg, #e9ecef);
}

.joomhelpdesk_main .proddept-category-header h4 {
    font-size: 1.1rem;
    font-weight: 600;
    color: var(--bs-body-color, #212529);
    margin: 0;
}

.joomhelpdesk_main .proddept-category-content {
    padding-left: 0.5rem;
}

.joomhelpdesk_main .proddept-subcat-section {
    margin-bottom: 1rem;
}

.joomhelpdesk_main .proddept-subcat-header {
    font-size: 0.95rem;
    font-weight: 600;
    color: var(--bs-secondary-color, #495057);
    padding: 0.5rem 0;
    border-bottom: 1px solid var(--bs-border-color, #dee2e6);
    margin-bottom: 0.75rem;
}

/* Breadcrumb */
.joomhelpdesk_main .proddept-breadcrumb .breadcrumb {
    background: var(--bs-tertiary-bg, #f8f9fa);
    padding: 0.75rem 1rem;
    border-radius: var(--bs-border-radius, 0.375rem);
}

.joomhelpdesk_main .proddept-breadcrumb .breadcrumb-item a {
    color: var(--bs-primary, #0d6efd);
    text-decoration: none;
}

.joomhelpdesk_main .proddept-breadcrumb .breadcrumb-item a:hover {
    text-decoration: underline;
}

/* Dropdown Mode */
.joomhelpdesk_main .proddept-dropdown-container {
    max-width: 500px;
}

.joomhelpdesk_main .proddept-dropdown-container .form-select-lg {
    padding: 0.75rem 1rem;
    font-size: 1rem;
}

/* Responsive adjustments */
@media (max-width: 768px) {
    .joomhelpdesk_main .proddept-card-grid {
        grid-template-columns: repeat(auto-fill, minmax(220px, 1fr));
    }

    .joomhelpdesk_main .proddept-list-desc {
        display: none;
    }

    .joomhelpdesk_main .proddept-tree-children {
        margin-left: 1rem;
    }

    .joomhelpdesk_main .proddept-tree-item {
        margin-left: 1rem;
    }
}

@media (max-width: 576px) {
    .joomhelpdesk_main .proddept-card-grid {
        grid-template-columns: 1fr;
    }
}

/* ========================================
   Step Indicator Styles
   ======================================== */

/* --- Numbered Steps Style --- */
.joomhelpdesk_main .jhd-steps-numbered {
    padding: 1rem 0;
}

.joomhelpdesk_main .jhd-steps-numbered .jhd-steps-container {
    display: flex;
    align-items: flex-start;
    justify-content: center;
    flex-wrap: nowrap;
    gap: 0;
}

.joomhelpdesk_main .jhd-steps-numbered .jhd-step {
    display: flex;
    flex-direction: column;
    align-items: center;
    position: relative;
    flex: 0 0 auto;
    min-width: 80px;
}

.joomhelpdesk_main .jhd-steps-numbered .jhd-step-link {
    display: flex;
    flex-direction: column;
    align-items: center;
    text-decoration: none;
    color: inherit;
}

.joomhelpdesk_main .jhd-steps-numbered .jhd-step-link:hover .jhd-step-circle {
    transform: scale(1.1);
}

.joomhelpdesk_main .jhd-steps-numbered .jhd-step-circle {
    width: 40px;
    height: 40px;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    font-weight: 600;
    font-size: 1rem;
    transition: all 0.2s ease-in-out;
    border: 2px solid;
}

.joomhelpdesk_main .jhd-steps-numbered .jhd-step-completed .jhd-step-circle {
    background-color: var(--bs-success, #198754);
    border-color: var(--bs-success, #198754);
    color: white;
}

.joomhelpdesk_main .jhd-steps-numbered .jhd-step-current .jhd-step-circle {
    background-color: var(--bs-primary, #0d6efd);
    border-color: var(--bs-primary, #0d6efd);
    color: white;
}

.joomhelpdesk_main .jhd-steps-numbered .jhd-step-pending .jhd-step-circle {
    background-color: var(--bs-body-bg, #fff);
    border-color: var(--bs-border-color, #dee2e6);
    color: var(--bs-secondary-color, #6c757d);
}

.joomhelpdesk_main .jhd-steps-numbered .jhd-step-label {
    margin-top: 0.5rem;
    font-size: 0.8rem;
    text-align: center;
    color: var(--bs-body-color, #212529);
    max-width: 100px;
}

.joomhelpdesk_main .jhd-steps-numbered .jhd-step-pending .jhd-step-label {
    color: var(--bs-secondary-color, #6c757d);
}

.joomhelpdesk_main .jhd-steps-numbered .jhd-step-connector {
    flex: 1;
    height: 2px;
    background-color: var(--bs-border-color, #dee2e6);
    margin-top: 20px;
    min-width: 30px;
    max-width: 80px;
}

.joomhelpdesk_main .jhd-steps-numbered .jhd-step-connector.completed {
    background-color: var(--bs-success, #198754);
}

/* --- Breadcrumb Steps Style --- */
.joomhelpdesk_main .jhd-steps-breadcrumb .breadcrumb {
    background: var(--bs-tertiary-bg, #f8f9fa);
    padding: 0.75rem 1rem;
    border-radius: var(--bs-border-radius, 0.375rem);
    margin-bottom: 0;
    flex-wrap: wrap;
}

.joomhelpdesk_main .jhd-steps-breadcrumb .breadcrumb-item {
    color: var(--bs-secondary-color, #6c757d);
}

.joomhelpdesk_main .jhd-steps-breadcrumb .breadcrumb-item.completed a {
    color: var(--bs-success, #198754);
    text-decoration: none;
}

.joomhelpdesk_main .jhd-steps-breadcrumb .breadcrumb-item.completed a:hover {
    text-decoration: underline;
}

.joomhelpdesk_main .jhd-steps-breadcrumb .breadcrumb-item.active {
    color: var(--bs-primary, #0d6efd);
    font-weight: 600;
}

.joomhelpdesk_main .jhd-steps-breadcrumb .breadcrumb-item + .breadcrumb-item::before {
    content: "\f054";
    font-family: "Font Awesome 6 Free", "Font Awesome 5 Free", FontAwesome;
    font-weight: 900;
    font-size: 0.7rem;
    color: var(--bs-secondary-color, #6c757d);
}

/* --- Progress Bar Steps Style --- */
.joomhelpdesk_main .jhd-steps-progress {
    position: relative;
    padding: 1rem 0;
}

.joomhelpdesk_main .jhd-steps-progress .jhd-progress-bar {
    position: absolute;
    left: 10%;
    right: 10%;
    top: calc(1rem + 18px); /* padding-top + half of icon height (36px/2) */
    transform: translateY(-50%);
    height: 4px;
    background-color: var(--bs-border-color, #dee2e6);
    border-radius: 2px;
    overflow: hidden;
    z-index: 0;
}

.joomhelpdesk_main .jhd-steps-progress .jhd-progress-fill {
    height: 100%;
    background: linear-gradient(90deg, var(--bs-success, #198754), var(--bs-primary, #0d6efd));
    border-radius: 2px;
    transition: width 0.3s ease-in-out;
}

.joomhelpdesk_main .jhd-steps-progress .jhd-progress-steps {
    position: relative;
    display: flex;
    justify-content: space-between;
    z-index: 1;
}

.joomhelpdesk_main .jhd-steps-progress .jhd-progress-step {
    display: flex;
    flex-direction: column;
    align-items: center;
    flex: 1;
}

.joomhelpdesk_main .jhd-steps-progress .jhd-step-link {
    display: flex;
    flex-direction: column;
    align-items: center;
    text-decoration: none;
    color: inherit;
}

.joomhelpdesk_main .jhd-steps-progress .jhd-step-link:hover .jhd-progress-icon {
    transform: scale(1.1);
}

.joomhelpdesk_main .jhd-steps-progress .jhd-progress-icon {
    width: 36px;
    height: 36px;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 0.9rem;
    transition: all 0.2s ease-in-out;
    margin-bottom: 0.5rem;
    background-color: white; /* Ensure icon bg covers the line */
}

.joomhelpdesk_main .jhd-steps-progress .jhd-step-completed .jhd-progress-icon {
    background-color: var(--bs-success, #198754);
    color: white;
}

.joomhelpdesk_main .jhd-steps-progress .jhd-step-current .jhd-progress-icon {
    background-color: var(--bs-primary, #0d6efd);
    color: white;
}

.joomhelpdesk_main .jhd-steps-progress .jhd-step-pending .jhd-progress-icon {
    background-color: var(--bs-tertiary-bg, #f8f9fa);
    color: var(--bs-secondary-color, #6c757d);
    border: 1px solid var(--bs-border-color, #dee2e6);
}

.joomhelpdesk_main .jhd-steps-progress .jhd-progress-label {
    font-size: 0.75rem;
    text-align: center;
    color: var(--bs-body-color, #212529);
}

.joomhelpdesk_main .jhd-steps-progress .jhd-step-pending .jhd-progress-label {
    color: var(--bs-secondary-color, #6c757d);
}

/* --- Responsive Styles for Steps --- */
@media (max-width: 768px) {
    .joomhelpdesk_main .jhd-steps-numbered .jhd-step {
        min-width: 60px;
    }

    .joomhelpdesk_main .jhd-steps-numbered .jhd-step-circle {
        width: 32px;
        height: 32px;
        font-size: 0.85rem;
    }

    .joomhelpdesk_main .jhd-steps-numbered .jhd-step-label {
        font-size: 0.7rem;
        max-width: 60px;
    }

    .joomhelpdesk_main .jhd-steps-numbered .jhd-step-connector {
        margin-top: 16px;
        min-width: 20px;
        max-width: 40px;
    }

    .joomhelpdesk_main .jhd-steps-breadcrumb .breadcrumb {
        padding: 0.5rem 0.75rem;
        font-size: 0.85rem;
    }

    .joomhelpdesk_main .jhd-steps-progress .jhd-progress-icon {
        width: 28px;
        height: 28px;
        font-size: 0.75rem;
    }

    .joomhelpdesk_main .jhd-steps-progress .jhd-progress-label {
        font-size: 0.65rem;
    }
}

@media (max-width: 576px) {
    .joomhelpdesk_main .jhd-steps-numbered .jhd-step-label {
        display: none;
    }

    .joomhelpdesk_main .jhd-steps-breadcrumb .breadcrumb-item span {
        display: none;
    }

    .joomhelpdesk_main .jhd-steps-progress .jhd-progress-label {
        display: none;
    }
}

/* Nested dropdown submenu support for Bootstrap 5 */
.joomhelpdesk_main .dropdown-submenu {
    position: relative;
}

.joomhelpdesk_main .dropdown-submenu > .dropdown-menu {
    top: 0;
    left: 100%;
    margin-top: -1px;
    display: none;
}

.joomhelpdesk_main .dropdown-submenu:hover > .dropdown-menu {
    display: block;
}

.joomhelpdesk_main .dropdown-submenu > a.dropdown-toggle::after {
    display: inline-block;
    margin-left: 0.5em;
    vertical-align: middle;
    content: "";
    border-top: 0.3em solid transparent;
    border-right: 0;
    border-bottom: 0.3em solid transparent;
    border-left: 0.3em solid;
}

/* Filter chips styling */
.joomhelpdesk_main #active_filters .badge {
    font-weight: 500;
    font-size: 0.8rem;
    padding: 0.4em 0.6em;
}

.joomhelpdesk_main #active_filters .badge a {
    font-size: 1.1em;
    line-height: 1;
    opacity: 0.8;
}

.joomhelpdesk_main #active_filters .badge a:hover {
    opacity: 1;
}

/* ========================================
   Compact Expandable Search Bar
   ======================================== */

/* Form wrapper - use flexbox to push search to right */
.joomhelpdesk_main .search-form-compact {
    display: flex;
    justify-content: flex-end;
}

.joomhelpdesk_main .search-compact .input-group {
    width: auto;
    flex-wrap: nowrap;
}

.joomhelpdesk_main .search-compact .form-control {
    width: 0;
    min-width: 0;
    padding: 0;
    border: none;
    opacity: 0;
    transition: width 0.3s ease, padding 0.3s ease, opacity 0.3s ease, border 0.3s ease;
}

.joomhelpdesk_main .search-compact .btn-search-reset {
    display: none;
}

.joomhelpdesk_main .search-compact .btn-search-toggle {
    border-radius: var(--bs-border-radius, 0.375rem);
    transition: border-radius 0.3s ease;
}

/* Expanded state */
.joomhelpdesk_main .search-compact.expanded .form-control,
.joomhelpdesk_main .search-compact.has-value .form-control {
    width: 200px;
    min-width: 200px;
    padding: 0.375rem 0.75rem;
    border: 1px solid var(--bs-border-color, #dee2e6);
    border-right: none;
    opacity: 1;
    border-radius: var(--bs-border-radius, 0.375rem) 0 0 var(--bs-border-radius, 0.375rem);
}

.joomhelpdesk_main .search-compact.expanded .btn-search-toggle,
.joomhelpdesk_main .search-compact.has-value .btn-search-toggle {
    border-radius: 0;
    border-right: none;
}

.joomhelpdesk_main .search-compact.expanded .btn-search-reset,
.joomhelpdesk_main .search-compact.has-value .btn-search-reset {
    display: flex;
    align-items: center;
    border-radius: 0 var(--bs-border-radius, 0.375rem) var(--bs-border-radius, 0.375rem) 0;
}

@media (max-width: 576px) {
    .joomhelpdesk_main .search-compact.expanded .form-control,
    .joomhelpdesk_main .search-compact.has-value .form-control {
        width: 120px;
        min-width: 120px;
    }
}

/* ========================================
   Attachments Section - Customer Card Grid
   ======================================== */

.joomhelpdesk_main .jhd-attachments-section {
    border-top: 1px solid var(--bs-border-color, #e9ecef);
}

.joomhelpdesk_main .jhd-attachments-grid {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(200px, 1fr));
    gap: 1rem;
    padding: 0.5rem 0;
}

.joomhelpdesk_main .jhd-attachment-card {
    background: var(--bs-body-bg, #fff);
    border: 1px solid var(--bs-border-color, #e0e0e0);
    border-radius: 10px;
    overflow: hidden;
    transition: all 0.2s ease;
}

.joomhelpdesk_main .jhd-attachment-card:hover {
    border-color: var(--bs-primary, #0d6efd);
    box-shadow: 0 6px 16px rgba(0, 0, 0, 0.1);
    transform: translateY(-3px);
}

.joomhelpdesk_main .jhd-attachment-preview {
    position: relative;
    height: 100px;
    display: flex;
    align-items: center;
    justify-content: center;
    background: linear-gradient(135deg, #f8f9fa 0%, #e9ecef 100%);
    overflow: hidden;
}

.joomhelpdesk_main .jhd-attachment-preview img {
    width: 100%;
    height: 100%;
    object-fit: cover;
    transition: transform 0.2s ease;
}

.joomhelpdesk_main .jhd-attachment-card:hover .jhd-attachment-preview img {
    transform: scale(1.05);
}

.joomhelpdesk_main .jhd-attachment-icon-link {
    display: flex;
    align-items: center;
    justify-content: center;
    width: 100%;
    height: 100%;
    text-decoration: none;
}

.joomhelpdesk_main .jhd-attachment-icon-link i {
    font-size: 2.5rem;
    transition: transform 0.2s ease;
}

.joomhelpdesk_main .jhd-attachment-card:hover .jhd-attachment-icon-link i {
    transform: scale(1.15);
}

.joomhelpdesk_main .jhd-attachment-body {
    padding: 0.75rem;
}

.joomhelpdesk_main .jhd-attachment-filename {
    font-size: 0.875rem;
    font-weight: 600;
    margin: 0 0 0.35rem 0;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.joomhelpdesk_main .jhd-attachment-filename a {
    color: var(--bs-body-color, #212529);
    text-decoration: none;
}

.joomhelpdesk_main .jhd-attachment-filename a:hover {
    color: var(--bs-primary, #0d6efd);
}

.joomhelpdesk_main .jhd-attachment-meta {
    font-size: 0.75rem;
    color: var(--bs-secondary-color, #6c757d);
    margin-bottom: 0.35rem;
}

.joomhelpdesk_main .jhd-meta-divider {
    margin: 0 0.25rem;
}

.joomhelpdesk_main .jhd-attachment-uploader {
    margin-bottom: 0.5rem;
}

.joomhelpdesk_main .jhd-attachment-uploader .badge {
    font-size: 0.7rem;
}

.joomhelpdesk_main .jhd-attachment-download .btn {
    font-size: 0.75rem;
}

/* Responsive adjustments for attachments */
@media (max-width: 768px) {
    .joomhelpdesk_main .jhd-attachments-grid {
        grid-template-columns: repeat(auto-fill, minmax(160px, 1fr));
    }
}

@media (max-width: 576px) {
    .joomhelpdesk_main .jhd-attachments-grid {
        grid-template-columns: 1fr 1fr;
        gap: 0.75rem;
    }

    .joomhelpdesk_main .jhd-attachment-preview {
        height: 80px;
    }

    .joomhelpdesk_main .jhd-attachment-icon-link i {
        font-size: 2rem;
    }
}